Privacy Policy

Last updated: October 1, 2026

NHP Medical Supplies operates this store and website, including related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the “Services”). NHP Medical Supplies is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card and financial account information, transaction details, form of payment, and payment confirmation.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, put in your cart, add to a wishlist, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us, including information you provide in customer support inquiries.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide information.
• Automatically through the Services, including from your device and through cookies and similar technologies.
• From service providers that enable technology or process personal information on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services. We use personal information to provide the Services, process payments, fulfill orders, remember preferences, send account and order notifications, process purchases and returns, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, recommend products, and improve the Services.
• Marketing and Advertising. We may use personal information to send marketing, advertising, and promotional communications and to show online advertisements, including based on shopping activity.
• Security and Fraud Prevention. We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and secure our Services.
• Communicating with You. We use personal information for customer support, service communications, and maintaining our business relationship with you.
• Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• Shopify, vendors, and other service providers performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners that provide marketing services or advertising. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising or marketing based on online activity.
• Third parties when you direct, request, or consent to the disclosure, such as to ship products or through social media widgets or login integrations.
• Affiliates or other entities within our corporate group.
• In connection with a business transaction, legal obligations, enforcement of applicable terms, or protection of the Services, our rights, or our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information submitted to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may also use certain enhanced features that incorporate information obtained from your interactions with our Store, other merchants, and Shopify.

To learn more about how Shopify uses personal information and available rights, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms. We are not responsible for the privacy or security practices, or the accuracy, completeness, or reliability of information on those sites.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If a parent or guardian believes a child has provided personal information, they may contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as those terms are defined in applicable law.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit. Retention periods depend on factors such as maintaining accounts, providing Services, complying with legal obligations, resolving disputes, and enforcing contracts and policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights:

• Access / Know personal information we hold about you.
• Delete personal information we maintain about you.
• Correct inaccurate personal information.
• Portability of personal information in certain circumstances.
• Opt out of Sale or Sharing for Targeted Advertising, where applicable.
• Manage Communication Preferences by using the unsubscribe option in promotional emails. We may still send non-promotional emails concerning accounts or orders.

You may exercise applicable rights through the Services or by contacting us. To learn more about Shopify’s handling of personal information and related rights, visit Shopify Privacy Portal.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing requests, as permitted or required by law. Authorized agents may make requests on your behalf where permitted by law.

Complaints

If you have concerns about how we process personal information, please contact us using the information below. Depending on where you live, you may have the right to appeal a decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live. Where required, we will rely on recognized transfer mechanisms, such as applicable Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or operational, legal, or regulatory requirements. We will post revised policies on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise applicable rights, please contact us:

NHP SERVICES INC.
Phone: (716) 296-0388
Email: support@nhpmedicalsupplies.com
Address: 45 Friendly Rd, Hicksville, NY 11801, United States